Returns & Refunds

At MacPau Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and refunds policy to ensure your experience is as seamless as possible.

1. Returns

• You may return unused and undamaged items within 30 days of purchase for a full refund or exchange.
• To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with return instructions.
• Items must be returned in their original packaging, with all tags and accessories included.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to the original method of payment within a reasonable timeframe.
• Shipping costs are non-refundable, except in cases where we have made an error or the item is defective.

3. Exchanges

• If you would like to exchange an item for a different size, color, or model, please contact us. We will assist you with the exchange process and any price differences.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as quickly as possible.

5. Contact Us

• For any questions or concerns regarding our returns and refunds policy, please email us at [email protected]. Our customer support team is here to assist you.